Keensell Insurance Agency

Insurance Claims Claims Processing

Motor Claims Process

Report the accident or theft to the Police immediately but not later than 24 hours and obtain a police abstract
Report the accident immediately through 0202337377, 0769928629
Do Not Accept liability in case of an accident
Call AA of Kenya on 020 697 9000, 0709 933 000 if you need to tow the vehicle from the scene of the accident (for comprehensive insurance only)
Clear with the police and take the vehicle to any of our Recommended garage within nairobi (outside nairobi take the vehicle to a garage of your choice) and Notify us.
Complete and return a claim form obtainable in all our offices and web site.
Attach the Police Abstract and a Copy of the Driving licence of the person who was driving the vehicle at the time of the accident or loss.

Personal Accident Claims Process

Report the accident immediately through the given emergency numbers
Follow the same with a written notification as one awaits to heal
Complete and return a claim form obtainable in all our offices and web site attaching doctor’s prescription and medical bills receipts after a clean bill of health
Attach a police abstract if it was a road traffic accident or assult
Attach copy of death certificate if the accident was fatal
Attach copies of pay slips for the previous three months before the accident if the cover is arranged on salary basis

WIBA Claims Process

Report the accident immediately through the given emergency or toll free numbers
Follow the same with a written notification as one awaits to heal
Complete and return a claim form obtainable in all our offices and web site
Attach doctor’s prescription and medical bills receipts
Attach form WIBA 1 & 4 obtained from labour office
Attach a police abstract if it was a road traffic accident or assault
Attach copy of death certificate if the accident was fatal
Attach copies of pay slips for the previous three months before the accident if the cover is arranged on salary basis

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